Magnuson-Moss Warranty Act


The Magnuson-Moss Warranty Act is an American law protecting the right of fair competition in our country. It is enforced by the Federal Trade Commission and prohibits automotive dealerships and manufacturers from denying warranty claims if a vehicle is serviced at an independent shop.

Directly From the FTC Website:

If you own a car, you know how important it is to keep up with routine maintenance and repairs. But can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs?

The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is your owner's manual.

Do I have to use the dealer for repairs and maintenance to keep my warranty in effect?

No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work. The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty.

This blurb is Directly from an online Dealership Service Department Training Course:

Under the Magnuson Moss Act, customers with warranties don’t always have to come to you for repairs or parts

Among not only consumers, but dealerships as well, is this misconception that in order for a warranty claim to be valid, all repairs must be done in your dealership. That is simply not true. Dealerships and manufacturers cannot deny a warranty claim or void a warranty if the consumer went to an independent mechanic, a chain shop, or performed repairs or routine maintenance on their own.

ArborMotion is one of only a few Bosch Certified Repair Centers in Michigan and knows how to properly maintain and repair your vehicle.

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